Supporting Mental Health in the Workplace
Why Listening Buddies Matter
Having a Listening Buddy at work creates a safe, approachable point of contact for staff who may need support. These individuals can help identify colleagues who are struggling and guide them toward the right help at the right time.
To be effective, Listening Buddies need:
- A good understanding of common mental health issues 🧠
- Awareness of available support services
- Strong communication and de-escalation skills 🗣️
- An understanding of confidentiality and professional boundaries 🔐
Who This Course Is For
This one-day programme is designed for individuals who have already completed an introductory level Mental Health First Aid course, such as our own:
-
Mental Health Awareness & Mental Health First Aid (MHFA) Training
How the Course Is Delivered
- Flexible delivery at your venue or ours in Swansea, South Wales
- Or fully online via Zoom or MS Teams 💻
- Interactive and engaging
- Delivered by experienced mental health professionals and educators
- Includes polls, group discussions, breakout sessions, presentations, and Q&A
Course Itinerary 🕘
09:00 – 09:15
Welcome and Registration
- Overview of the day
- Chatham House rules 🏠
- Microsoft Form registration (used as proof of attendance)
09:15 – 12:00
Talking Strategies & Creating Safe Spaces
- Effective language and approach
- De-escalation techniques 🤝
- Managing stigma
- Building safe and confidential environments
12:00 – 12:45
Lunch Break 🍽️
12:45 – 16:00
Understanding Support Services
- How mental health services can help
- Signposting to Welsh Government’s Employee Assistance Programme 📞
- External support options and how to guide others toward help
16:00 – 16:30
Final Assessment & Wrap-Up
- Online multiple-choice test ✅
- Course feedback
- Certificates emailed directly to participants
Additional Resources Provided 🧾
- Printable infographics for the workplace
- Contact lists for local support services 📇
- Quick reference cards to refresh skills
- Electronic certificate of attendance
Ongoing Support & Mentorship 🤝
We recommend Listening Buddies attend a half-yearly mentorship session, delivered online in a supportive, confidential space. These sessions include:
- Expert-led discussions
- Case studies and scenarios
- Refresher training in de-escalation and communication
- Peer sharing and emotional support
Expert Instructors
Your training will be delivered by:
- Registered Mental Health Nurses with experience in secure units across Wales
- The Director of PRU Medical, a registered Paramedic and suicide prevention specialist
Both are experienced higher education lecturers and active healthcare professionals, offering a world-class training experience.
Trusted by Clients Across the UK
We take pride in our excellent learner feedback and consistent 5-star reviews 
Visit our testimonials page to see what others are saying:
www.prumedical.com/testimonials
Contact PRU Medical
Ready to book a course or need advice on your training needs?
Reach out now:
info@prumedical.com
www.prumedical.com
Or request a callback using our online enquiry form.
